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We want you to love your Lia Collections items but understand that sometimes items need to be returned for various reasons.
Our custom print on demand products cannot be restocked as they are made to order so WE DO NOT OFFER REFUNDS only exchanges due to damaged or wrong items shipped.
Please be 100% accurate before purchasing a custom made item (e.g. having your names or messaging added to the product). We cannot refund items purchased due to sizing errors.
Please do not confuse personally engraved items as only being made to order. All our products are printed after they are ordered in order to save on inventory costs due to our thousands of product variants. Laser engraving is an added option we have to our already made to order items.
We are not responsible for lost packages or those that say delivered but never arrived. Please contact your local post office before emailing us. We will try as best as we can to help. We use UPS for fulfillment who then has USPS deliver.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes up to 5 business days to produce as we need to let the ink and glass on the jewelry settle and check for defects before shipping. Most defects happen in transit such as humidity issues that can cause bubbles and scratches. We will always replace those no questions asked.
Our return/exchange policy lasts 30 days. To be eligible for a return, you must email us photos of the defect so we can pass those along to the fulfillment team that will be making you a new piece and shipping it out. We need to account for all our replacements.